Reviews

"I have been with Troy Sayer State Farm since 2010. We have never once had an issue in that time. Briefly, during a period of life changes, I was with another state farm agent and did not have nearly the attention to detail, valuable listening skills, and customer forward service received with Troy Sayer's office. I have been pleased with the entire staff and working with Courtney previously and now Doug. I recommend Troy Sayer's office to everyone."

"I had a great experience switching over to State Farm. Jurnee was the one who held us switch over and she did a fantastic job at processing everything for us for car and home insurance. They saved us over $200 switching over and the customer service from Jurnee was top notch. She was super kind and helpful at providing the information that we needed. We're extremely thankful for the help they gave us and the service they continue to provide."

"I don't know this lady journey at State Farm that just work with me to get me insurance for both of my car and my motorcycle but whoever your boss is journey they need to give you a huge raise because you are the most patient kindest most coolest awesomest person ever ever ever did I ever dealt with an insurance my entire life so whoever boss man Ron Sayer I think was who it said this State Farm business is listed under if you're her boss you need to give this lady a big fat raise and a whole bunch of bonuses because just because of her I will be referring everybody they want insurance to journey at State Farm from now on out . She is spectacular she's a star and she needs to be paid as such! We're talking huge pay raise incentives bonuses vacations the whole nine yards this lady is the best I've ever dealt with hands down thank you journey and it was a pleasant journey to get my insurance with you with her/you. I would give her 11 Stars cuz 10's not enough and two thumbs and two toes to all 40 of them cuz she's amazing anybody want some insurance call journey State Farm she should be the boss lady for real! Ron Sawyer watch out man she coming for your job!"

"thank you so much to Kathryn there! she helped me get set up on my renters AND a whole life policy. the process was so easy and straight forward with her too."

"I spoke with Kat, she was kind understanding and relatable. I am looking forward to setting up life insurance for my son and rental insurance to protect our family. Thank you :)"

"Troy's office is friendly and helpful. I have relied on them for all my insurance needs after switching from USAA to State Farm. Check out his office with his courteous staff at their Eagle River location."

"I had been dealing with a frustrating billing issue and was honestly at the end of my rope by the time I reached out. Kathryn went above and beyond to help me get everything figured out. She took the time to actually listen, look into what was happening, explain things clearly, and most importantly, she followed through until the issue was resolved.

What could have been another frustrating customer-service experience ended up being a really positive one because of her. It’s very obvious that Kathryn genuinely cares about the people she’s helping and takes pride in doing her job well. With all of the system changes happening, having someone willing to dig in and find answers makes a HUGE difference.

Thank you, Kathryn, for your patience, communication, and for sticking with me through the whole thing. Troy’s office is lucky to have you. Five stars absolutely earned!"

"They have been very helpful after my dad passed away. Kathryn was so nice and kind over the phone to help me with all of the policies and my needs. Thank you!"

"Highly recommend!!!!! Great service and very responsive whenever I have questions."

"Long time State Farm member, recently changed to Troy Sayer due to a move. Jurnee has done an exceptional job assisting with the transfer of my various policies and has gone far out of her way to help my family feel welcome. I would highly recommend to anyone."

"This was the easiest and fastest car insurance I have ever purchased. Kathryn was very helpful 100% recommend!"

"Jurnee helped me and answered all the questions I had. She was very helpful and I am grateful I talked to someone so compassionate and great at their job!"

"Jurnee was awesome! She helped me get a new car insured, answered questions about adding a driver, and reviewed my home policy with me!"

"Kathryn was most helpful and timely"

"We have been clients of Troy Sayer for 25+ years and have nothing but wonderful things to say about the service he provides. My most recent phone call with Jurnee proved that even after 25 years Troy hires the best and most helpful!"

"Ellen is amazing! She takes the time to explain everything thoroughly and goes above and beyond to make sure you have the right coverage for your needs. Her professionalism , knowledge, and genuine care for her clients set her apart. If you're looking for someone you can trust, Ellen is the go to person. Highly recommended!"

"We've had various policies with Troy's office for over 20 years. Recently we worked with Jurnee to set up auto and home with them again. She was so wonderful to work with. Made sure we had the same or better coverage, got all the right discounts and saved us a ton of money. She answered all my questions and there were a lot."

"Kathryn was very knowledgeable and educational about my policies it has helped me get the best rate I could with the best coverage"

"Kat help me get a quote and was very helpful 😊"

"Thank you Kathryn and Jurnee for helping me save $1000 a year on my home owners insurance bundle and save with my autos as well. Excellent customer service friendly and personable. Thank you I appreciate Troy sayer state farm."

"Troy’s office has amazing staff. Thank you ladies"

"Service was great, Kathryn was very helpful and personable."

"I contacted state farm to get insurance on my e.Bike and had a hard time figuring out where my frame number was. The agent was very, very friendly and pursued completion of my request. Thank you Kat"

"courtnee was great! i had a tight timeline for my renter's insurance policy and surprise information that needed to be added halfway through and she got everything done without a hitch. she was friendly and courteous the whole time too and explained everything in plain terms. would definitely come back just for her :)

UPDATE: came back for vehicle/life insurance to go with my renter's and got jurnee, she was also very friendly and made the process feel like much less of a chore. they've got some great people over there!"

"Jurnee was super helpful, polite, And made the whole process very simple and a top it off Saved me a bunch compared to the previous insurance."